Payment Card Notice

4/17/2017

 

Notice of Data Security Incident – Time To Shine Car Wash, Knoxville

 

Knoxville, TN – Time To Shine Car Wash was informed on March 27, 2017 that our point-of-sale system experienced an intrusion last month.  Our point-of-sale system is operated by a third-party platform provider and this provider experienced the intrusion.

 

To date, the investigation indicates that the intruder placed malware on the point-of-sale system, and by doing so gained access to our customers’ payment card data, including the cardholder’s first and last name, payment card number, and security code.

 

If you used a payment card at any of our locations between the dates of February 06, 2017 and February 23, 2017, your payment card information may be at risk.  Because we are unable to determine contact information for each customer whose information may be at risk, we are notifying our customers of this risk in this Substitute Notice.

 

What information was involved?

 

For those customers who used a payment card at our locations between the dates of February 06, 2017 and February 23, 2017, the information the intruder had access to includes the cardholder’s first and last name, card number and security code.

 

What are we doing?

 

Time To Shine Car Wash has worked with our third-party platform provider to remove the malware from its systems and our provider is actively monitoring the platform to safeguard personal information.

 

We are offering one year of complimentary credit monitoring through Kroll to help alleviate any concerns affected customers may have.  Our customers may visit the following website to enroll in this product: http://activate.kroll.com.  Our customers may also call

1-855-223-7528 if they have questions about this incident and for more information about the identity protection product.

 

What you can do.

 

To protect yourself from the possibility of identity theft, we recommend that you immediately contact your credit or debit card company and inform them that your card information may have been compromised, so that they can issue you a replacement card.  We suggest that you remain vigilant and review your banking and card statements as well as credit reports, and report any suspicious activity to the relevant financial institution.

 

You should promptly report any fraudulent activity or any suspected incidence of identity theft to proper law enforcement authorities, your state attorney general, and/or the Federal Trade Commission.  You can also contact these sources about steps you can take to avoid identity theft.

 

Your state attorney general can be contacted at

(615) 741-3491, P.O. Box 20207 Nashville, TN

37202-0207, and www.tn.gov/attorneygeneral.

 

To contact the Federal Trade Commission and file a complaint, go to www.ftc.gov or call

1-877-ID-THEFT (877-438-4338). 

 

You can also contact one of the three major credit bureaus to monitor your credit report for any suspicious activity, and for information about fraud alerts and security freezes. You can order a free copy of your credit report by visiting www.annualcreditreport.com, calling 877-322-8228, or completing the Annual Credit Report Form on the Federal Trade Commission website at http://www.consumer.ftc.gov/articles/pdf-0093-annual-report-request-form.pdf.

 

You should immediately notify the credit bureaus if your credit report shows anything suspicious.  The credit bureaus can be contacted as follows:

 

Equifax

Phone:800-525-6285

P.O. Box 740241

Atlanta, GA 30374

www.equifax.com

 

Experian

Phone:888-397-3742

P.O. Box 9532

Allen, TX 75013

www.experian.com

 

TransUnion

Phone:800-680-7289

P.O. Box 6790

Fullerton, CA 92834

www.transunion.com

 

For more information.

 

If you have questions regarding this incident please call

1-855-223-7528, Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time.

 

We take consumers’ privacy very seriously and are doing everything in our power to enhance our systems and security processes and to ensure that this type of incident will not again occur.

 

 

Contact Us

Time To Shine Car Wash

 

2935 Miller Place Way

Knoxville, TN  37924

865-394-9407

 

592 E. Emory Rd.

Powell, TN  37849

865-512-9237

 

You can also use our contact form

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